Frequently asked questions
Here are some common questions about our company.
At TLC Touches we ensure top notch cleaning; commercial, residential and industrial cleaning including offices, houses, post-construction, move-in/out, janitorial services, sanitization and facility maintenance. We proudly deliver reliable and affordable professional cleaning solutions for homes, retail spaces. offices, clinics, warehouses and industrial facilities.
You can reach our customer support team by emailing info@tlctouches.ca, calling +1 416-884-2386, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Cancellation & Rescheduling Policy
At TLC Touches, we understand that plans can change. If you need to cancel or reschedule your cleaning appointment, we kindly request at least 24 hours' notice.
• Cancellations or rescheduling requests made more than 24 hours before the scheduled service will not incur any fee.
• Cancellations made within 24 hours of the scheduled appointment may be subject to a fee of up to 30% of the scheduled service cost.
• Same-day cancellations, or situations where our team is unable to access the property upon arrival, may be subject to a fee of up to 75% of the scheduled service cost.
• Repeated last-minute cancellations or missed appointments may require prepayment for future bookings.
• TLC Touches reserves the right to review exceptional circumstances on a case-by-case basis.
We appreciate your understanding, as appointment times are reserved specifically for your service and last-minute changes may prevent us from accommodating other clients.
We are committed to helping you achieve a pristine environment with unparalleled support and expert guidance, every step of the way.
We create the perfect
cleaning solution for you
Tailored to Your Needs
No two spaces are alike, therefore we take the time to understand your unique cleaning needs and develop a customized cleaning plan that fits your property, schedule, and budget. Whether you require commercial or residential, our team delivers reliable solutions designed to keep your environment clean, healthy, and welcoming.
Before
After
Cleaning services tailored for your environment
Supporting businesses, facilities and homes
We deliver professional cleaning services for commercial, healthcare, hospitality, industrial, construction, Airbnb, and residential environments. Our customized cleaning programs help maintain clean, safe, and welcoming spaces, backed by a commitment to quality workmanship and customer satisfaction.
Explore our
key statistics
Exploring the impact of our cleaning services: a detailed look at the benefits and satisfaction of our clients.
12k
Flexible cleaning options
Explore a wide range of practical and beneficial cleaning choices.
45%
More clients
Boost your space with a thorough cleaning that enhances your environment.
8+
Exceptional Cleaning Solutions
Experience exceptional and reliable cleaning services.
Meet Our Cleaners
Skilled professionals ensuring your satisfaction
Tony Fred
Chief Executive Officer
Founder and chief visionary, Tony is passionate about creating spotless environments. He actively engages in service development, marketing, and enhancing customer satisfaction.
Mich Stark
Chief Operations Officer
Mich loves taking on challenges. With his multi-year experience as Operations Manager in the cleaning industry, Mich has helped the company to get where it is today. Mich is among the best minds.
Aline Turner
Chief Cleaning Officer
Sarah is a passionate cleaning specialist who loves transforming spaces. She leads a team of skilled cleaners and fosters a community of satisfied clients.
Iris Joe
Operations Manager
Emily, with her extensive experience in the cleaning industry, ensures our services meet the highest standards. She is dedicated to client satisfaction and operational excellence.
Frequently Asked Questions
In this section, you can find answers to common cleaning inquiries.
Our company specializes in residential and commercial cleaning services. We tailor our offerings to fit the unique needs of our clients, ensuring a clean and healthy environment for everyone.
You can reach our customer support team by emailing support@cleaningcompany.com, calling +1 555-123-4567, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective cleaning solutions to ensure your satisfaction.
We offer a satisfaction guarantee for all our cleaning services. If you're not happy, we'll make it right within 24 hours.
50,000+ homes trust CleanCo
to keep their spaces spotless.
Join us in creating cleaner, healthier spaces for everyone.